Service and Installation Executive
Company: Kantar
Location: Miami
Posted on: October 3, 2024
Job Description:
Media help partners understand the changing advertising
landscape. Specialising in audience measurement, consumer targeting
and in-depth intelligence into paid, owned and earned media, their
global coverage and local expertise enable better understanding of
media audiences and their relationships with brands.Kantar Media is
a wholly owned but operationally independent part of the Kantar
Group.#LI-KantarMediaJob DetailsService and Installation Executive
-WFA Cross Media Measurement Initiative - -Miami, FL/On Site -
-Kantar Media has won the contract to build a new Cross-Media
Measurement panel in the United States, that will be one of the
first of its kind in the world. We are looking for
forward-thinking, diverse, and client-centric individuals to join
our team and make the panel a success. - - -Our Audience
Measurement teams are charged with developing new approaches to
measurement and that is where the new US panel comes in. The panel
has been designed to address the needs of advertisers, who want to
understand and plan campaigns across digital and broadcast
platforms (from TikTok to CBS to YouTube) - we've pulled together
all our latest thinking, our most up-to-date meters and our
relationships with the online publishers such as Google and Meta,
and the result is something that we believe is the future of
audience measurement.--- - - -Job Details - -Our Service and
Installation Execs are the key relationship holders between Kantar
and our US panel members; walking panellists through the install
process, delivering an excellent level of service and supplying
important support to the panel. The Service and Installation Execs
will work closely with Operations colleagues and those from other
functions to ensure a seamless client-centric service for our
Panel. - -Tasks & Responsibilities - -
- Work remotely with panel members to install and maintain
metering equipment and software in panel homes. -
- Provide outstanding customer service and be part of a
professionally minded team that delivers a standout experience for
our panel members. -
- Make outgoing calls to panel members to follow up on potential
compliance issues or technical faults with the metering.--- -
- Perform interactive tests and quality checks. -
- Capture information from about the equipment in the panel
members homes and update a central database.--- -
- Educate and encourage panel members in the correct use and care
of the metering equipment. -
- Accurately log and report panel home activity as required. -
- Collaborate with others to maintain accurate stock levels of
metering equipment. -
- Collaborate with Continuous Improvement (CI) agents
to---identify---and address areas for improvement in the service. -
- Provide---support on ad hoc projects and initiatives.--- -
- Conduct validation checks to---identify---any issues with data
held against a home that could---impact---data processing. -
- Work with the wider team to ensure SLA's (Service Level
Agreements) and project deadlines are met.------ -
- Working some evenings and weekends as part of the standard
working week required. - - -The skills & experience needed -
- Communication - Excellent relationship building and
communication skills with internal stakeholders and panel members.
-
- Innovative with a continuous improvement mindset -
- Customer service and problem solving - must have a polite and
professional manner with a positive attitude towards problem
solving. -
- Collaboration - Team player who is happy to lend a hand when
needed. -
- Proactive, self-motivator with the ability to work autonomously
when needed. -
- Understanding of TV and associated technology desirable but not
essential -
- Some weekend working required ----one weekend shift in four -
and flexibility around shift timings is essential. -
- Problem solving - ability to work in a fast-paced environment
with demonstratable experience of working to deadlines.--- -
- Ability to perform tasks efficiently with a high level---of
accuracy. -
- Good organisational and administrative skills with a focus on
work being correctly prioritised and completed in a timely
manner.--- -
- Ability to multitask with a flexible attitude to work. -
- Fluent English essential; fluent Spanish desirable - -What's in
it for you -We provide a highly competitive benefits package! -
- Medical plans with comprehensive, affordable coverage for a
range of health services -
- Health Savings Account/FSA -
- Dental, Vision and benefits to cover unique healthcare needs -
- Wellness Program -
- 401k with matching -
- Tuition Reimbursement, Commuter benefits -
- Unlimited PTO ---- -At Kantar we have an integrated way of
rewarding our people based around a simple, clear, and consistent
set of principles. Our approach helps to ensure we are market
competitive and to support a pay for performance culture, where
your reward and career progression opportunities are linked to what
you deliver.---We go beyond the obvious, using intelligence,
passion, and creativity to inspire new thinking and shape the world
we live in. Apply for a career that's out of the ordinary and join
us.---We want to create an equality of opportunity in a fair and
supportive working environment where people feel included,
accepted, and---are allowed to---flourish in a space where their
mental health and---wellbeing---is taken into consideration.--- We
want to create a more diverse community to expand our talent pool,
be locally representative, drive diversity of thinking and better
commercial outcomes.--- ---- -At Kantar, the diversity of our
employees provides a richer environment for our employees and
broader depth and breadth of thinking for our clients.--- Kantar is
committed to inclusion and diversity; therefore, we welcome
applications from all sections of society and do not discriminate
based on age, race, religion, gender, pregnancy, sexual
orientation, gender identity, disability, marital status or any
other legally protected characteristics. -CountryUnited States of
AmericaWhy join Kantar?We pride ourselves on understanding people,
and what makes us think and act the way we do. And because we know
people, we like to make sure our own people are being looked after
as well. Equality of opportunity for everyone is our highest
priority and we support our colleagues to work in a way that
supports their health and wellbeing. While we encourage teams to
spend part of their working week in the office, we understand no
one size fits all; our approach is flexible to ensure everybody
feels included, accepted, and that we can win together. We're
dedicated to creating an inclusive culture and value the diversity
of our people, clients, suppliers and communities, and we encourage
applications from all backgrounds and sections of society. Even if
you feel like you're not an exact match, we'd love to receive your
application and talk to you about this job or others at
Kantar.
Keywords: Kantar, Pembroke Pines , Service and Installation Executive, Other , Miami, Florida
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