Teller Manager II - Miami South
Company: Seacoast National Bank
Location: Miami
Posted on: October 23, 2024
Job Description:
DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:
Relationship Building
- Exhibit consistent relationship building including, but not
limited to:
- Prepare for various customer interactions
- Build rapport
- Effectively utilize and document open and closed-ended
questions to understand current and future financial goals of
customers
- Match customer needs to Seacoast Bank products and services
- Confidently and proficiently explain Seacoast Bank products and
services to customers
- Proven ability to create and enhance relationships based on
customer needs
- Ask for referrals from new and existing customers
- Exhibit good listening skills and speak clearly and
persuasively in positive or negative situations.
- Respond promptly to customer needs and requests for
service.
- Quickly seek out appropriate people in more complex financial
matters.
- Able to balance business needs with customer requests while
managing potential risk to bank.
- Embrace new technology and remain up to date on industry
changes to create an open environment that fosters idea generation
and innovation.
- Participate in community, charitable or civic events.
- Exhibit strong work ethics and teamwork, collaborating with
other associates within the branch and across the organization.
- Display advanced knowledge of consumer deposit and lending
products and processes.
- Exhibit high proficiency in outbound calling process.
- Be highly proficient in identifying referral opportunities with
internal business partners.
- Deliver presentations regarding banking products/services
through networking events.
- Be highly proficient and help lead Customer facing technology
with the ability to discuss with and enroll customers in
self-service products/processes.
- Demonstrate advanced knowledge of small business deposit
products and processes including account maintenance.
- Ability to coach and mentor new Teller Managers.
Operational Functions
- Process checks, cash and the sale of negotiable instrument
transactions adhering to the banks current policies and
procedures.
- Ensure branch adherence to AML/BSA requirements (Currency
Transaction Reports, Suspect Activity Form, etc.), audit
procedures, operational procedures, dual control, security,
Business Continuity, and all other regulated banking requirements
to protect associates, clients, and bank assets. Assists in
remediating audit / scorecard / QC deficiencies.
- Proactively helps to resolve customer concerns in a timely,
professional and positive manner, escalating issues to the next
level of authority as needed.
- Balance cash drawer daily and monitors own work for
accuracy.
- Follow instructions and responds to management direction to
help resolve more difficult customer objections, and solves
problems in a timely and positive manner to retain the customer
relationship.
- Adhere to Seacoast Bank's Code of Conduct.
- Follow all safety and security procedures.
- Manage day to day operations of the branch (including vault and
ATM responsibilities).
- Manage and updates documents for all audit and compliance
requirements.
- Supports Branch leadership in operational and customer service
supervisory functions in Branch leadership absence.
- Provide feedback to Branch Leadership regarding coaching and
development opportunities within the branch.
EDUCATION and/or EXPERIENCE:
- High School diploma or equivalent required.
- Minimum of 4 years cash handling experience required.
- Minimum of 2 years previous experience in financial services
experience required.
- Flexible schedule required with ability to work during hours of
operations, including weekends and occasional non-bank operational
hours.
- Demonstrate excellent communication (written and verbal) and
interpersonal skills.
- Able to work independently and exercise a high degree of
initiative.
- PC Proficiency in Desktop, Laptop, Tablet, and Smartphone
devices as well as Microsoft Office Suite software.
The Statements above are intended to describe the general nature
and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of
responsibilities, duties, and skills. Because these statements are
general, the job description is used for a variety of purposes
including job evaluations; performance reviews; recruitment; etc.
All Associates are required to adhere to the highest legal and
ethical standards applicable to our industry. It is the policy of
Seacoast Bank that all Associates will be familiar and compliant
with all regulatory, legal, ethical and Bank risk mitigation
requirements pertaining to both our industry and their individual
roles. This includes the on time, successful completion of annual
required training post-hire and effective execution of role
responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Seacoast National Bank, Pembroke Pines , Teller Manager II - Miami South, Executive , Miami, Florida
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