3rd Line Infrastructure Engineer - ED&F Man Corporate - Miami, Florida USA Featured
Company: ED&F Man Group
Location: Miami
Posted on: October 7, 2024
Job Description:
Role OverviewWe have an exciting, newly created opportunity for
someone to join our global IT team as a 3 rd Line Infrastructure
Engineer. The position will be responsible for the operation and
management of a wide range of core technologies across the global
infrastructure. This will be a hands-on technical role with plenty
of opportunities to explore new technologies in both test and live
environments.Salary & Package$80-95,000 base dependant on
experience, competitive bonus and full benefits package.Key
AccountabilitiesThe 3 rd Line Infrastructure Engineer would be
working with technologies such as Windows Server 2016-2022, Active
Directory, Microsoft 365, Microsoft Azure, VMware vSphere, Hyper-V,
Citrix XenApp/XenDesktop, and Remote Desktop Services. The
candidate should also possess a strong understanding of network
technologies such as TCP/IP, subnets, DHCP, VLANs, routing, and
VPNs.
- Responsible for the deployment, management, and ongoing support
of infrastructure and systems across North, Central and South
America.
- Responsible for the deployment, management, and ongoing support
of virtual server estate worldwide.
- Management and maintenance of Active Directory and Entra
(Including Group Policy, DNS, DHCP etc.).
- Carry out ad-hoc and project-based implementation work.
- Maintain the SCCM and Intune environment to ensure deployment
of new desktop operating system releases, vendor patches,
commercial software releases, and public domain software.
- Escalate and work with 3 rd party suppliers where
necessary.
- Incident management working closely with other members of the
global support teams.
- Assist with the creation of technical documentation.
- Ability to gather information in unstructured and undocumented
environments.
- Monitoring of the infrastructure to proactively identify issues
before they occur.
- Provide support for backups and restores using Avamar and
Veeam.
- Serve as an escalation point for the service desk team to
resolve support calls.
- Advise and assist more junior colleagues.Skills and
ExperienceThe successful candidate should be a driven individual,
one that enjoys problem-solving and taking control of situations to
drive technical solutions whilst putting our end users' needs first
with a fundamental understanding of networking, Microsoft products
and virtualization.
- Min 5 years' experience in a 3 rd line support or systems
administration, maintenance, and infrastructure role either for a
managed service provider or within a sizeable organization.
- Fluent business Spanish ESSENTIAL.
- Solid experience and understanding of installation,
configuration, and management of Windows Server 2008 R2 upward and
Windows 10/11.
- Proficient in all aspects of Active directory including
Domains, Organizational Units, FSMO roles, DHCP and DNS.
- Experienced with the creation, testing and assignment of Group
Policy objects.
- Working knowledge of VMware ESX, vSphere Platform.
- Working knowledge of Citrix Xenapp and Citrix NetScaler.
- Working knowledge of Microsoft Office 365 and Azure.
- Proficient in the creation and deployment of policies using
InTune.
- Good understanding of general server, storage, and networking
concepts like RAID, fibre channel, WIFI, ethernet, and fibre
optics.
- Understanding and experience working with file services such as
NAS and DFS.
- Flexibility to travel to locations throughout the Americas to
support specific projects and support ad-hoc requirements for
out-of-hours and weekend working.
- Basic SQL Server configuration and troubleshooting.
- Good working knowledge and use of remote support technologies
such as Bomgar and RDP.
- Excellent communication and documentation skills.
- Client focused and self-motivated with the ability to work well
alone.
- Displays a willingness to make decisions, exhibiting sound and
accurate judgement and including appropriate people in the
decision-making process.
- Highly motivated and able to look for ways to improve and
promote quality.
- Ability to manage incidents through to resolution, maintaining
attention to detail and meticulous planning.
- ITIL processes and desire to follow processes with little
formal control.
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Keywords: ED&F Man Group, Pembroke Pines , 3rd Line Infrastructure Engineer - ED&F Man Corporate - Miami, Florida USA Featured, Engineering , Miami, Florida
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