General Manager, Product Experience and GTM Growth
Company: Kandji
Location: Miami
Posted on: October 24, 2024
Job Description:
About Kandji is the Apple Device Management and Security
Platform. Kandji empowers companies to manage and secure Apple
devices in the enterprise and at scale. By centrally securing and
managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec
teams can save countless hours of manual, repetitive work with
features like one-click compliance templates and more than 150
pre-built automations, apps, and workflows.Backed by world-class
investors such as General Catalyst, Tiger Global, Greycroft, B
Capital Group, Okta Ventures, the Spruce House Partnership, and
First Round Capital, Kandji has raised over $200M in capital to
date.Trusted by industry leaders, Kandji's rapidly growing customer
base includes companies like Ramp, Notion, Netskope, Noom, Turo,
Groupon, VoxMedia, and more.Recognized for its award-winning
products, Kandji was recently named the #1 fastest-growing app in
Okta's 2023 Businesses at Work Report and a G2 Best Software 2023
Award Winner for Fastest Growing Products.The OpportunityWe are
hiring a General Manager, Product Experience and GTM Growth to
drive our growth initiatives. In this role, you will own the
creation of exceptional user experiences across all customer
touchpoints at Kandji. Reporting directly to the CEO, you'll work
horizontally across Product, Design, Analytics, and R&D teams
to advocate for the customer and ensure a seamless, consistent
experience.Your focus will include decreasing customer's time to
value by streamlining customer onboarding, streamlining in-app
billing, automating business workflows, and building/enhancing
internal tools. Your passion for improving customer interactions
will drive product and engineering success and customer
satisfaction. This position requires onsite presence in our Coral
Gables office 5 days a week (Monday - Friday).How you will make a
difference day to day:
- Manage, inspire, and grow the founding team, including product,
design, and engineering team members.
- Partner closely cross-functionally with finance and revenue
leaders to influence and shape the GTM strategy.
- Foster a high-performing team within product and engineering,
setting clear expectations and a culture of accountability.
- Shape and refine the product vision and strategy for customer
experiences, ensuring alignment with the company's goals and
focusing on key areas like onboarding, billing, and workflow
automation.
- Dive deep into user research, analyzing customer feedback and
market trends to identify areas for improving the end-to-end
customer journey.
- Oversee the product development lifecycle for
experience-focused initiatives, ensuring seamless execution and
timely delivery of impactful improvements.
- Lead by example, inspiring cross-functional teams to adopt a
customer-first mindset, ensuring that a deep understanding of user
needs drives every decision and product enhancement.
- Collaborate with engineering, design, and operations teams to
deliver cohesive, user-friendly solutions while leading efforts to
automate manual processes, driving operational efficiencies that
benefit customers and reduce CAC/time to value.
- Champion a clear product vision that aligns with the company's
mission, galvanizing teams around shared goals and empowering them
to contribute to an exceptional customer experience.
- Partners with Revenue and Finance leadership to define
multi-currency payment and tax strategies.
- Regularly assess product performance and user feedback,
identifying opportunities for ongoing innovation and
enhancement.
- Make strategic prioritization decisions, balancing customer
needs, market demands, and business objectives to deliver the most
value.Minimum Qualifications
- BS in Computer Science, Machine Learning, Data Science, or
similar field.
- 3+ years experience leading a Product and Engineering
team.
- 10+ years of combined experience in product management and
engineering, with a strong focus on customer experience, UX/UI, or
related areas.
- Demonstrated experience growing the revenue of a sizable
product-line or business.
- Proven track record of leading cross-functional teams to
deliver impactful product improvements.
- Demonstrated ability to advocate for the customer and translate
customer feedback into actionable product enhancements.
- Strong understanding of product development processes,
including experience working closely with engineering, design,
sales, and marketing teams.
- Ability to mentor and inspire teams, fostering a culture that
prioritizes customer-centric innovation and continuous
improvement.
- Experience with automating business workflows and improving
operational efficiency through product initiatives.
- Excellent communication and interpersonal skills, with the
ability to build strong relationships with stakeholders across the
organization.
- Analytical mindset with experience in gathering and
interpreting user data and feedback to drive product
decisions.
- Ability to prioritize effectively in a fast-paced environment,
balancing customer needs with business goals.
- Knowledge of agile methodologies and experience leading agile
teams through product development cycles.
- Required to work on-site 5x a week in our Miami office (Coral
Gables).Preferred Qualifications
- MBA or equivalent experience leading Product and Engineering,
with heightened collaboration with Revenue Leadership and Executive
Leadership Teams.
- Experience in a SaaS environment, particularly in roles focused
on enhancing customer experience and streamlining onboarding,
billing automation (such as Zuora, Chargebee, Stripe), and internal
tools.
- Familiarity with tools and methodologies for conducting user
research and usability testing, such as Maze, Pendo, and
UserTesting.
- Strong track record of driving customer-centric innovations
that directly impact business growth and customer
satisfaction.
- Experience with design systems and ensuring consistency across
multiple touchpoints within a product.
- Proven success in automating manual processes and
operationalizing workflows in a product management context.Benefits
& Perks--- Competitive salary--- 100% individual and dependent
medical + dental + vision coverage--- 401(k) with a 4% company
match--- 20 days PTO--- 14 paid holidays per year--- 10 health and
wellness days per year--- Kandji Wellness Week off July 1 - July 5,
2024--- Equity for full-time employees--- 12 weeks of paid leave
for new parents--- Paid Family and Medical Leave--- Modern Health -
Mental Health Benefits - Individual and Dependents--- Monthly
utilities stipend--- Free onsite fitness center--- Free parking---
Lunch 5 days/week--- Exciting opportunities for career growth--- An
outstanding, inclusive cultureWe are excited to be serving a
significant need for a fast-growing market, and are proud of the
high-performing team we have brought together so far. If you're
someone who wants to engage in new, exciting projects that will
challenge your skills in the best way possible, we would love to
connect with you.At Kandji we believe in fostering an inclusive
environment in which employees feel encouraged to share their
unique perspectives, leverage their strengths, and act
authentically. We know that diverse teams are strong teams, and
welcome those from all backgrounds and varying experiences.Kandji
is proud to be an equal opportunity employer committed to diversity
and inclusion in the workplace. Qualified applicants will be
considered for employment without regard to race, color, religion,
national origin, age, sex, sexual orientation, gender identity,
physical or mental disability, protected veteran or military status
or any other status protected by applicable law.
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Keywords: Kandji, Pembroke Pines , General Manager, Product Experience and GTM Growth, Accounting, Auditing , Miami, Florida
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